Client Support
Frequently Asked Questions
Essential details regarding shipping, orders, and services for your Tuff Haus garments.
How long does it take for orders to arrive?
We process all orders meticulously. Your garments will be prepared and dispatched within 24 hours. Standard courier delivery within Egypt takes 1-2 working days.
For more detailed information, please review our Shipping Policy.
For more detailed information, please review our Shipping Policy.
How can I place an order?
Browse our collections, select your desired fit and size, and proceed to checkout to secure your garments.
Should you require personal styling assistance or help navigating the collections, our client team on Instagram @tuffhaus.eg is at your disposal.
Should you require personal styling assistance or help navigating the collections, our client team on Instagram @tuffhaus.eg is at your disposal.
Do you offer refunds or exchanges?
We are committed to ensuring your garments fit perfectly. We gladly accept returns and exchanges within 2 days of delivery.
Please review our Refund & Exchange Policy, or contact our team directly at contact@tuffhauseg.com.
Please review our Refund & Exchange Policy, or contact our team directly at contact@tuffhauseg.com.
How can I track my order?
Once your package is dispatched, you will receive a confirmation email containing your courier tracking details so you can monitor your delivery's progress.
What payment methods are accepted?
We provide a seamless checkout experience supporting Apple Pay, major Credit and Debit cards, Mobile Wallets, Cash on Delivery, and Valu installments.
What if a garment arrives damaged?
Tuff Haus maintains rigorous quality control. However, should you receive a compromised item, please contact our client services within 2 days of delivery. We will facilitate an immediate replacement at no additional cost to you.
Require further assistance?
Our dedicated client support team is at your disposal.